FAQs

We separate lights and darks then wash them in our unique environmentally friendly process . It’s a revolution in garment care. The Ozone Laundry System not only cleans but sanitizes your clothes, ensuring they are odor-free and allergen-free. It’s like filling your home with freshness with each clean load.

Most men’s dress shirts are Shirt Laundry. This means that our process is: shirts are laundered, and then put on the shirt pressing machine while the shirt is still wet and pressed with HIGH TEMPERATURE. Thanks to our state of the art shirt pressing machine, we can press it much faster and keep our quality higher than others. This helps to reduce our labor costs so we can pass on the benefit to our customers of much lower prices compared to the dry cleaning process.

The shirt Dry Clean process is: we dry clean them (in GreenEarth® solvent), the dry cleaning process will dry the garments, then we STEAM the garments on our pressing machine (the temperature is much lower than the shirt pressing machine). That involves professional skills and techniques which are best for all garments with materials like silk, linen, wool, velvet, corduroy, spandex, polyester…

No, our Pickup and Delivery service is ABSOLUTLY FREE. You pay the same as store price.

If the subscription tier you initially selected does not suit your needs, you can change your tier at any time. The new subscription tier will take effect as soon as your current one expires.

If you use Wash-Dry-Fold service ON DEMAND, it ‘s $39 / bag.

No problem. Addtional laundry beyond your included bags will be weighed and charged just $2.60 per pound.

The Premier Laundry Club subscription is active from the date you sign up for a week (until the date before your sign up date on the following week). And it will automatically renew unless you cancel it. (To cancel, please give us a call or email us.)

They will be lost if not used.

Please call us or email to request canceling your membership.

You are charged per pound for each pound over your plan’s limit. You are also charged separately for any items (such as dry cleaning items, comforters, pillows, blankets) not fitting into the Wash-Dry-Fold category. Your plan’s dry cleaning discount is applied, and you are charged accordingly.

We do treat stains, with special care taken on collars, cuffs, and food stains. We are very proud of our quality; your shirts will be back looking like new.

The main reason is due to the labor involved in the handling/processing of the different shirts. Only men’s dress shirts are done and charge as laundry shirts because they can be machine-pressed and this is less labor involved. All women’s shirts/ blouses fall into the dry cleaning category because they have to be finished by hand as they won’t fit on the bulky shirt machine press without ruining their shapes. Women’s shirts have more feminine curvy shapes along with possible layers and slices that must be hand-processed by a skilled professional like dry cleaning instead of being able to be mounted and pressed quickly by the generic shirt pressing machine.

We replace missing buttons on your shirts FREE of charge when you use our Shirt Laundry services. This is one of our high quality standards.

Yes! Just put the hangers (please tie them together so they won’t damage your clothes) and plastic bags into one of our delivery bags with your clothing. We will recycle them for you.